Service Agreement
Service Booking:When you book our carpet cleaning services, you agree to provide accurate and complete information. This includes details such as your name, address, contact information, and any specific requests related to the service.
Payment:Payment for our services is due at the time of booking or as otherwise agreed upon. We accept various payment methods, and payment details will be handled securely.
Cancellation:If you need to cancel or reschedule a booked service, please notify us at least 24 hours in advance. Late cancellations may incur a fee.
Access:You agree to provide our cleaning team with safe and unobstructed access to the areas to be cleaned. Please ensure the removal of any valuable or fragile items from the cleaning area.
Service Delivery
Quality Assurance:We strive to deliver high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 48 hours of service completion, and we will work to address any concerns.
Damage or Loss:While we take great care during the cleaning process, accidents can happen. In the unlikely event of damage or loss to your property, we will make every effort to rectify the situation promptly.
Privacy and Security
Privacy Policy:Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.
Liability
Limitation of Liability:Our liability for any damage or loss related to our services is limited to the cost of re-cleaning the affected area or the value of the cleaning service, as determined by us.
General Terms
Changes to Terms:We may update these Terms & Conditions from time to time. Any changes will be effective upon posting on our website.
Governing Law:These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of the Australian courts.
Contact Information:If you have questions or concerns about these Terms & Conditions, please contact us at info@novacarpetcleaningstives.com.au .
Thank you for choosing Nova Carpet Cleaning St Ives Services. We look forward to providing you with exceptional carpet cleaning services while maintaining transparency and fairness in our business practices.